Restaurateurs have enough to think about when it comes to starting a restaurant. Training can often fall to the bottom of the list—they have funding to get, menus to write, employees to hire… But eventually, training will move to the forefront.
The restaurant industry as a whole can downplay training. Hands-on training is the most valuable form of training in restaurants, but there are other important parts of training that need to be taken care of, like signing off on important policies and procedures (like those Alcohol Service sections and, of course, Harassment Policies), knowing the basics of service, and memorizing recipes and allergens.
We compiled a list of 4 pieces of training that new restaurants (and hey, existing restaurants too!) absolutely need before anything else.
1. Harassment Training
This seems really basic, right? But I think you’d be surprised how many restaurants don’t include comprehensive training on their harassment policy. In order for employees to recognize harassment amongst fellow employees and among guests, it’s important that they know what constitutes harassment, the policy regarding how harassment claims are handled, and that they sign off on this information. This can then be used to ensure following the policy; no employee will be able to say, “Well, I didn’t know.”
2. Restaurant Culture Training
Your restaurant’s culture is important. Good training will lead to higher employee morale and a better culture. Most importantly, though, you can use written training to establish the mission statement and goal of your restaurant, around which your employees will rally. How you want guests to feel in your restaurant, how you want employees to interact with each other and guests, and how you want your food to be talked about… these are all parts of culture.
3. Alcohol Safety & Policy
Alcohol safety can never be downplayed. Like harassment training, to ensure that employees remain in line with your policy, they need to actually know it. Alcohol policy needs to include tips regarding how to safely serve guests (without overserving), how to check ideas, and how to de-escalate situations where a guest becomes dangerous. If you need help with your alcohol policy, let us know
; we can help.
4. Menu Training with Pairings
Menu training takes place in multiple areas: hands-on training, obviously. But we believe that every employee should know the menu recipes and have them memorized so they can better spot mistakes, prevent guests getting the wrong dishes, and better help guests choose appropriate dishes. As well, all menu training should include pairings (such as appetizers, desserts, wines, beers, drinks, and sides) and allergens.