Don’t panic, but we’re only a few weeks away from 2017.
Ok, maybe panic a little bit—especially if you’re restaurant isn’t quite where you want it to be. It’s ok though. We want to help you make 2017 your best year yet. That means improving your training, making your employees happier, and giving you more time to focus on what’s on your plate!
For the past few weeks, we’ve been focused on menu training. So, here are a few questions to run through to see if your menu training is ready for 2017!
Pop quiz your servers: Can they identify allergens and pairings?
Quick, before they have time to think about it, ask a few servers about allergens on popular menu items. Then ask them for pairing suggestions—beers, appetizers, upselling opportunities, etc.
If they don’t know the allergens, looks like you’ve got work to do! Read our blog post about allergies & your servers here.
If they struggle with pairing and upselling suggestions, there’s an easy solution. Up your menu training now so you can be prepared for 2017! You can read about why you need pre-shift meetings (the perfect opportunity to work on menu training!) here.
Is your kitchen staff and server staff performing quality control?
Quality control is one of the biggest parts of menu training. All kitchen staff, expo staff, and server staff need to know how to do quality control checks—which means they need to have a thorough understanding of menu items, menu preparation, presentation, and garnishes.
That’s a lot! If you notice that more and more dishes are going out with small errors (untoasted toast or hamburger buns, cold food, etc.), then it’s time to reassess the situation. You can learn about all the quality control training content we have available here.
Are your guests satisfied?
You’ve probably got a pretty big group of regulars. Ask them: are they satisfied with the menu? Are they satisfied with your group of servers and bartenders? And most importantly, how’s the food?
Most guests will be honest with you! If you notice even a hint of dissatisfaction, address it. Ask for suggestions, ideas, whatever they think will help them be more satisfied with your restaurant. When you’re ready to move forward, make a game plan and stick with it! Click here to read our steps to improving your menu training.
Stay tuned to the Waitrainer+ blog for more tips on improving your training and getting your restaurant into tip-top shape for 2017! You can also follow us on Twitter