How to Implement New Training in Your Restaurant

Posted on May 16, 2017 by Michelle Locke

We often talk about implementing new training in your restaurant. But when it comes down to the nitty gritty, how do you actually get started?

What are the steps you should take to implementing a new training program? Or even just introducing a few new pieces?

We wanted to share a few steps to help you get the complicated planning phase out of the way so you can get started on actual training. Even if you aren’t using Waitrainer+ for your training, these tips still apply; we want to make training as simple for you as possible. And that includes implementing new training!

Let’s get started.

1. Using pre-shift meetings can simplify your training.

We kinda harp on about pre-shift meetings, but if you aren’t having them, you’re missing out on a crucial opportunity to announce new training, alert employees that there is training in Waitrainer+ they need to complete, or hand out training materials. It’s a simple opportunity to cover the basics, answer questions, and ensure that every employee knows there is something new.

2. Schedule times for employees to take on their new training.

Introducing a new training video or adding a course to your training? Schedule each employee who needs to complete the training an extra 10 minutes before their shift to have them meet with you and do the training (either alone or in a group). If you’re using Waitrainer+, they can simply show up to the restaurant, clock in, and hang out in the break room using their smartphone to complete their training.

3. Assign a manager to ensure that everyone completes the training.

Listen, we know you’re busy. Delegate one manager to keep an eye on Waitrainer+ to ensure every applicable employee completes the training. If they notice one person hasn’t, or is lagging (or hasn’t passed the test, or other issues), they can report to you. If you don’t use Waitrainer+, having a sign off for training or a written quiz is a great way to retain accountability; your manager can collect these sign off forms or quizzes once employees are done.

Have questions? Send them to us here.