How to Make Experts Out of Your Employees

Posted on February 7, 2017 by Michelle Locke

When you hire a new employee, it can feel like a huge headache to get them up to speed on everything in your restaurant, from menu training to the basics of restaurant culture. It doesn’t have to be though. With the right pieces in place, you can turn any employee into an expert. Here are our tips.

1. Restaurant Training Quizzes

Using quizzes in your existing training program is crucial for employee engagement and information retention. We’ve written a post on this previously; you can read it here. Using frequent quizzes and questions encourages employees to think critically about their job and responsibilities.

2. Restaurant Professionalism

Professionalism is one of the most important elements of working in a restaurant—even more casual dining restaurants, or even fast casual. Train your employees on professionalism in your pre-existing training program or include new information in pre-shift meetings. Here are a few areas to focus on:
  • Speech patterns & verbiage: how to speak to guests, how to de-escalate situations where a guest is angry, and how to respond to jabs.
  • Personal appearance & presentation
  • How to describe and present dishes,
  • How to apologize for mistakes

3. Menu Training in Pre-Shift Meetings

One of the most important aspects of being an expert in your restaurant is knowing the menu! If you struggle to effectively train your employees on your menu, we highly recommend including these elements in pre-shift meetings. Click here to read our blog posts on menu training!

4. Model Behavior

Just like kids, employees learn from—you guessed it—you and your management team. If your managers are not modeling professional behavior, if they are gossiping, if they don’t know the menu as well as they should… well, then, it’s not just servers, bartenders, and kitchen staff to worry about! Make sure your management team is up to snuff and assisting all employees to be the best they can be.