You know your restaurant is safe—but could it potentially be safer for both your guests and employees? We wanted to talk about what pieces of training you need in your restaurant to ensure safety, as well as your restaurant’s reputation.
Without further ado, let’s jump in. Here are 5 pieces of training to introduce today to make your restaurant safer.
1. Signs of Intoxication
Every employee should know, and be able to recognize, signs of intoxication. Whether it is a bartender who has to refuse an intoxicated guest or a host who notices an intoxicated guest leaving the restaurant (and has to stop them from driving themselves!), it is important for every employee to be able to address intoxication. Restaurants can be held liable for accidents caused by intoxicated guests, so putting protections in place to stop them from happening is key.
( Click here to read more about alcohol safery
2. Security Plan
Having a security plan in place for dangerous or simply aggressive guests will make your restaurant safer. Every employee should know:
- Who to tell if they are dealing with an aggressive guest
- What to do if a guest turns violent
- How to safely evacuate or close off parts of the restaurant
- Evacuation routes and hiding spots
( Click here to read more about dealing with aggressive guests
3. Allergen Training
Employees should know the top allergens and be able to recognize them. When doing quality checks, this will help all employees notice if an allergen is on a plate when it shouldn’t be. Also, employees should be trained on how threatening allergies can be and why focusing on them is important.
( Click here to read more about common allergens
4. Quality Checks
As we wrote recently, quality checks are a great way to ensure that each dish is perfect: that allergens have been removed or altered; that meals are the correct temperature; that meat is thoroughly cooked; and that each dish is absolutely what the guest asked for.
( Click here to read more about quality checks
5. Safety Protocol
If your restaurant doesn’t have a safety protocol, we highly recommend implementing one. A safety protocol includes:
- What to do if you notice a premade dish has spoiled or was stored improperly
- What to do if you suspect something spoiled or improperly stored/cooked was served to a guest
- Who to alert to these issues
This gives your employees a plan to follow to prevent illness and issues in your restaurant.
( Click here to read more about restaurant liability