Spring is right around the corner! After a long winter, it’s a good bet that people will be seeking that sunny patio to sit and sip a glass of white wine, or enjoy a cocktail with friends. Each guest may have a unique preference in wine. Each food, a different wine that pairs best with it, and just as the seasons change, the wines that are popular during that season change as well. The good news is that with so many wines, there is surely something for everyone. Does your staff have the knowledge to find the perfect match of wine and food? If your answer is no, here are 3 tips to get started in wine training!
1. Alcohol Safety.
Alcohol by nature is one of the biggest risk factors for any restaurant. Especially during the spring when the sun comes out, people get excited to finally be outside in the great weather. It is your server’s job to know when this excitement may be getting out of hand, and when to respectfully offer coffee instead of another round, call them a cab, or even refuse them further service. Read more about restaurant safety in our blog post here
Upselling is as much a science as an art. The main thing to keep in mind with upselling is to make sure you read the guest and respond to their needs. This approach ensures they don’t feel like they’re being sold on something. It also helps to tell a story about what you are trying to upsell. This can be something simple like a good personal experience with the product, or simply where it came from and how it was made. We could write an entire post on upselling… So we did
This one should be exercised in every aspect of service. The way your servers conduct themselves sets the mood for the dining experience, as well as reflects upon the reputation of your establishment. Professionalism is especially important when refusing service to an overly intoxicated, perhaps even aggressive customer. Professionalism is ALWAYS a good thing to emphasize in every training session. Guiding and training your employees is a complex process worth more than a hundred words. Luckily we have you covered