Waitrainer+ Blog

How to Perfect Restaurant Culture, Reduce Turnover, & Improve Employee Performance

Posted on September 27, 2017 by Michelle Locke

In preparation for the holidays, we wanted to share a roundup of our most valuable blog posts from the last few months. We’ve covered everything from detoxing your training to increasing your sustainability.

But for the holidays, we want to focus on three topics in particular: improving your restaurant culture, reducing turnover, and improving employee performance. ...
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Hiring Help for the Holidays in Your Restaurant

Posted on September 26, 2017 by Michelle Locke

Next week is the first week of October and that means the Holidays are rapidly approaching. The Holidays can be a busy time of the year for restaurants—not just because of the volume of guests, holiday dinners, and special occasions, but also because your employees are busy too.

They might ask for more time off than usual; they might need to leave exactly ...
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The Top 3 Staff Training Concerns from Top Restaurants

Posted on September 25, 2017 by Amissa Giddens

Here at Waitrainer+, we speak with operations professionals in the restaurant industry on a daily basis. While each restaurant is unique and has it’s own culture, there are three common concerns that come up regularly.

When it comes to helping restaurant owners, operators, and managers solve these problems, we think there is power in knowing you aren’t ...
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3 Tips for Handling Guest Complaints

Posted on September 20, 2017 by Michelle Locke

It’s going to happen eventually: a guest is going to complain. It might be in your restaurant, to a server or bartender; they might ask to speak to you; or they might wait to get home so they can get onto Facebook or Yelp and leave a review there.

No matter what, the feeling is the same: getting complaints from guests isn’t pleasant. In fact, depending ...
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How to Empower Employees Through Training

Posted on September 19, 2017 by Michelle Locke

Over half of all adults in the United States workforce state that their first job was in the restaurant industry. That’s a significant number of people who start out in the restaurant industry—and ultimately don’t stay.

When it comes to training, it has so many different ways it affects your employees. First and foremost, it ensures that your ...
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How to Combine Hands-On & Paper Training

Posted on September 13, 2017 by Michelle Locke

One question we receive frequently here at Waitrainer+ is: “when I use Waitrainer+, am I giving up hands-on training?” And the truth is, for restaurants, this just isn’t the case. Restaurants are such a physically demanding job that removing hands-on training would only end in disaster.

So often, however, in the face actual training in a restaurant, ...
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All About Cross Training in Restaurants

Posted on September 12, 2017 by Michelle Locke

When it comes to cross-training for restaurants, it can feel a little bit like a waste of time. You need your server to be a good server, not a good bartender or host, right? But the truth is, in restaurants, cross-training can be extremely valuable to the success of your restaurant.

Why? We think
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Why Annual Restaurant Employee Evaluations are Important

Posted on September 6, 2017 by Michelle Locke

Have you ever thought of adding employee evaluations to your restaurant? Maybe you’ve done them in the past and have fallen off the wagon. Or maybe you try to keep up, but high turnover over and busy schedules prevent you from feeling like they are an effective tool.

When it comes to employee performance, evaluations can be incredibly important—but ...
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5 Tips for Reducing Turnover

Posted on September 5, 2017 by Michelle Locke

When it comes to turnover in restaurants, it’s easy to feel like you’re stuck in an endless cycle. You hire a new person; one of your tried-and-true servers quits. You rehire; you fire; someone quits; you rehire; and it goes on and on and on. It’s exhausting, isn’t it?

We can’t help but sympathize. Addressing turnover is one issue ...
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3 Free Resources for Your Restaurant's Social Media

Posted on August 30, 2017 by Michelle Locke

You’ve got it all figured out. You’ve signed up for an account to schedule social media, you’ve written a new social media plan, and you’ve taken steps to start an email newsletter list. But now what? There are still pieces that you know are missing, like editing photos, creating graphics for that elusive newsletter, and growing your Instagram following. ...
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