Waitrainer+ Blog

The Answer is Yes. What's the question?

Posted on October 28, 2011 by Celeste Edman, Marketing Expert

So you want to run a restaurant. You love food and want to open a restaurant like no one has ever seen before, with food and an atmosphere that people talk about- in a good way- with everyone they know. You've got the passion, the know-how, and the drive. How do you translate all of this into a success story instead of becoming another one of the 60% of restaurants that fail within ...
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Can you text me my schedule?

Posted on October 21, 2011 by Celeste Edman, Marketing Expert

Can you text me my schedule?

There it waits faithfully in the hallway, between your employees' lockers and your desk piled high with to-dos from the last three months, soberly displaying employee policies and regulations, schedules, new positions, and best wishes to those who are moving on. Its cork background is shredded from years of thumb tacks hastily pulled ...
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Breaking Bread: the Best Training?

Posted on October 14, 2011 by Zac Bond, Content Manager

What's the best way to promote teamwork in a restaurant staff? Sometimes the simplest methods are the most effective. Sometimes, the most effective method doesn't even have to feel like a training exercise-- it can be as pleasurable as sharing a meal.

I've worked in enough restaurants to experience first-hand just about every training technique there is in the book-- ...
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Apps that Changed the Hospitality Industry

Posted on October 7, 2011 by Jason Holland, Interactive Graphic Designer

10 years ago, if you wanted to know the best restaurants in town, you would open up the newspaper and find the food critics section. These days, things are much different. Now with mobile apps, you can ask your friends for recommendations, tweet others in your social network and even order a pizza, all with a few taps on your mobile phone. In this article, I am going to focus ...
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Is your restaurant Twitter-pated?

Posted on September 23, 2011 by Zac Bond, Content Manager for Waitrainer™

Are restaurants using social media to their greatest advantage? In July of this year it seemed like the market was dominated by hip, nimble fast-casual joints like, say, Wow Bao ( @baomouth)- who have successfully established a unique personality for their Twitter account, and use it to give away stacks of steamed buns ...
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A Tale of Three Restaurants (Part 3 of 3)

Posted on September 15, 2011 by James Keil, Sr. VP of Sales

This three part series will highlight three very different restaurant training styles.
For part one, click here.
For part two, click here.

A great server ...
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A Tale of Three Restaurants (Part 2 of 3)

Posted on September 8, 2011 by James Keil, Sr. VP of Sales

This three part series will highlight three very different restaurant training styles.
For part one, click here.

There is simply no replacement for hands-on training. Talk to any culinary student who begins to work in a real kitchen and they'll tell ...
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A Tale of Three Restaurants (Part 1 of 3)

Posted on September 2, 2011 by James Keil, Sr. VP of Sales

This three part series will highlight three very different restaurant training styles.

Some people just have it. You know the 'it' I'm referring to? That sparkle, that ability to connect instantly to every individual they meet? It comes from confidence and knowledge. This person believes in what they know and knows how to present it. So how do you give ...
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Training Videos Are the Star of Training Manuals

Posted on July 28, 2011 by James Keil, Sr. VP of Sales

Everyone who has sat through a training video raise your mouse.

Until just a few years ago, a restaurant's options for utilizing a training video were very limited. For fun, watch these amazing vintage Wendy's training videos: we love the cold drinks and
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How to Combine Hands-On Training with Training Software

Posted on July 14, 2011 by James Keil, Sr. VP of Sales

"You can't teach a kid to ride a bicycle with a computer." This is a twist on a classic quote that resonates with me because it very simply describes the value of hands-on training. Yes, this kid could watch a YouTube video, strap on the necessary safety gear and point the front tire down the hill on their own and hope for the best- but I've always found running alongside the ...
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