Waitrainer+ Blog

Waitrainer Janurary 2013 Release

Posted on January 22, 2013 by Support

Here at Waitrainer+ we are constantly working to improve the user experience, add new features, and yes, even fix bugs! We are excited about this release because it has such a dramatic impact on the application's look and feel, as well as some added clarification on how content, tests, and courses are pushed to users.
Thanks to all our restaurants for their continued feedback ...
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Four Dont's for Restaurant Servers

Posted on October 30, 2012 by Waitrainer

Last week we mentioned the top four things a server must do in any restaurant. Now here's a list of what to avoid!
Don't
Be pushy, interrupt
It's true what your grandma told you-- patience is a virtue. Wait for pauses in conversation before checking in on a table or reciting ...
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Four Do's for Restaurant Servers

Posted on October 30, 2012 by Waitrainer

Every restaurant is different, but there are a few training tips for servers that are universal. Here are the top four things every server needs to consider.

DO:
Make the customer feel special
Greet the guests promptly. Some restaurants even establish a time limit, usually fewer than 2 minutes, by which a patron ...
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Three Ways to Not Train Your Servers

Posted on October 8, 2012 by Zac Bond, Content Manager

It's true what they say about too many cooks
I once was a server at a large, well-known deli in a large, well-known city. I had three managers, two of whom were also owners. Not only would their instructions frequently contradict each other, but, in a somewhat mystical twist, though they were all present in the restaurant, they never seemed to be together ...
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Restaurant Owners: 3 Keys to Start Training Restaurant Staff

Posted on September 27, 2012 by Waitrainer

You're a restaurant owner who is opening a new restaurant. You've got a great concept, menu finalized, orders lined up, an advertising plan in place, staff hired. Now, it's time to train them. What about your training materials? Do you have a plan?

For your restaurant to succeed, having high food quality and strength of concept are no-brainers. But many restaurants ...
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I'm lovin' it.

Posted on September 5, 2012 by Celeste Edman, Marketing Expert

You don't need to be an advertising expert to know that writing a catchy jingle and associating it with a brand is not a new thing. General Mills was selling Wheaties via song as early as 1926, and Coca-Cola perfected the art with "I'd like to buy the world a Coke," a jingle that became ...
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Shape your Training: Why Skinny means the same thing in every Starbucks.

Posted on August 21, 2012 by Celeste Edman, Marketing Expert

Starbucks has us trained. Their lingo is unique to them, and yet it has set the standard for how we order our coffee no matter where we are. That training-- getting us to drink the lingo-- starts with their employees and instilling that consistency is their brand.

Radical thought, but coffee is not Starbucks' ...
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The one thing your restaurant can't live without

Posted on June 21, 2012 by Celeste Edman, Marketing Expert

You need a lot of things to run a successful restaurant; a great concept, exceptional leadership and food management, perseverance, memorable menu choices, luck. All of these are integral to creating a successful business and restaurant. However, the one thing that your restaurant can't live without is consistent training for every employee in every position.

I ...
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Why we want to work where everybody knows our name

Posted on June 11, 2012 by Celeste Edman, Marketing Expert

Remember Cheers? It had all the characters that we wish we were friends with including the goofy bartender and the lovable owner. That show encapsulated something that is true no matter where you work; we want to work where ...
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Three Menu Items Every Restaurant Needs

Posted on May 2, 2012 by Celeste Edman, Marketing Expert

It doesn't matter if you run a down home southern soul food restaurant, a fast-casual concept or a high-end steak house, these menu items should be part of your everyday line-up. Change your menu as often as you want, but keep these few staples and you'll find that they will become your best sellers.
1. The signature dish.
This is the item that ...
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