Waitrainer+ Blog

Social Media Mistakes- Ignoring Negative Comments

Posted on June 20, 2013 by Selah Shepherd

Customers rely on the reviews of complete strangers in order to find the best restaurants, bars or even just a good cup of coffee. A negative comment or review can completely alter a potential customer's decision. So what can you do as a business?
You can't ignore it or it will only explode into a network of online users irrationally venting. Instead you can reply, offer ...
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Waitrainer May 2013 Release

Posted on May 7, 2013 by Waitrainer

We're happy to announce new Waitrainer+ updates for May, 2013. Although this release is not as large as some of our previous releases we have made some important updates to the site and your suggestions & feedback have been instrumental to what we have accomplished during this development cycle.
With this release we have improved our ability to serve our users on mobile ...
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Child’s Play-- The Do's and Don'ts of Serving a Table with Kids

Posted on May 3, 2013 by Waitrainer

Okay, we've all been there: seen a huge family walk through the front door, and dreaded the moment you had to serve that table. But it doesn't have to be horrible! Here are some do's and don'ts of serving a table with kids:
Do 1. Be patient If you're serving a family with small children, don't expect to be able to take their order in just a few moments. Be patient and ...
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Supersize It? The Importance of Portion Control

Posted on April 25, 2013 by Waitrainer

If you've seen the documentary Supersize Me, chances are you haven't thought about portion control the same way since! But as a restaurant owner, portion control should always be one of your priorities.
Although we as Americans are pegged for loving over-the-top portion sizes, one of the easiest things to do to improve your restaurant's profit is focus on portions. ...
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This is my Real Job: Restaurant Work as a Career

Posted on April 19, 2013 by Waitrainer

There is a common misconception of which you've maybe been a victim: working in a restaurant isn't a "real job"-- instead, people assume it's a temporary gig or a source of supplementary income. For so many of us in the industry, this false assumption can be pretty insulting!
Working in restaurants is unique and valuable because of accessibility: it's a great line of work ...
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Tipping: Why It Means So Much

Posted on April 12, 2013 by Waitrainer

For your restaurant employees, tips are what they depend on. Depending on the way tips are distributed, they are usually the bulk of the income for someone working in a restaurant.
For now at least (see our previous post about the Fair Minimum Wage Act), restaurant employees are the only workers not included in minimum wage laws ...
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Minimum Wage Wars

Posted on April 5, 2013 by Waitrainer

If you own a restaurant, chances are you're familiar with the Fair Minimum Wage Act of 2013. If passed, it would not only raise federal wages for non-tipped employees, but would raise wages for tipped employees for the first time in 22 years.
What impact will this have on you, the restaurant owner?
For most of us in the food business, it will be a big deal-- we ...
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Cost Efficiency: Key to Keeping Your Restaurant in Business

Posted on March 22, 2013 by Waitrainer

As a business owner, you have one main priority: be as cost efficient as needed to keep your doors open. Labor is probably your biggest expense, and how you manage it will make or break your business.
Employees accumulate overtime easily, which is a quick and frightening reality. Especially for restaurants with many employees, when everyone stays just 5 minutes extra, ...
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The Art of Scheduling

Posted on March 18, 2013 by Waitrainer

Any restaurant manager will tell you how tricky it can be to create a schedule; with many employees whose availability is constantly changing, communication can be difficult. As if scheduling restaurant shifts weekly isn't challenging enough, throwing in changes for special occasions can sometimes make it seem nearly impossible.

If a server calls in sick at the ...
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Waitrainer February 2013 Release

Posted on February 14, 2013 by Waitrainer

We're happy to announce new Waitrainer+ updates for February, 2013. We cannot underscore enough how much we have appreciated all the suggestions and feedback that we have received over the last month. This release is important because it improves our ability to serve those users with more than one restaurant or restaurant location. We hope to continue improving Waitrainer+ and ...
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