Waitrainer+ Blog

How to Reduce Customer Wait Times in your Restaurant

Posted on February 23, 2016 by Michelle Locke

Imagine this: a customer stops into your restaurant and orders a simple menu item (a sandwich, a salad, or a bowl of soup) to go. They mention they’re on their lunch break. What do your hostesses, servers, and kitchen staff do to ensure that customer gets their item as quickly as possible? Do they do anything? There are two scenarios that can happen: the customer gets their ...
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How Can I Hire the Right Employees?

Posted on February 10, 2016 by Michelle Locke

When it comes to operating a restaurant, two of the biggest factors are your food and your employees. Obviously, almost every aspect of service depends on your employees doing their job—and doing it well. Understandably, hiring the right employees can be an overwhelming prospect, especially for those who are new to the restaurant or who are newly promoted managers. Here ...
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Is Your Restaurant Ready for Valentine’s Day?

Posted on February 3, 2016 by Michelle Locke

Valentine’s Day is right around the corner—which means big business for a variety of restaurants, diners, and bars. It also means a hugely disparate group of customers coming into your restaurant! From new couples to established sweethearts, singles to families, Valentine’s Day can be a minefield of problems for servers. Servers need to be able to read each guest ...
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3 Steps to Eliminating Employee Theft

Posted on January 25, 2016 by Michelle Locke

Ask any restaurateur about their biggest concerns, and you’re sure to hear that one major concern is employee theft. Recent statistics suggest that about 75% of employees steal, but the definition of theft is variable: it might mean eating food they didn’t necessarily pay for, entering coupons or discounts for customers without approval, or pocketing tips without reporting ...
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Holiday Happy Hours: How to Get the Most out of Your Holiday Season

Posted on November 18, 2015 by Ben Storey

The holidays are here. With them comes increased front of the house traffic and alcohol sales, the frantic shoppers who are ducking in for a quick meal, and the large family reunion wanting a long leisurely dinner together. This is the time of year for drinks after work, meeting up with old friends, and stopping in for a cocktail after holiday shopping. But how do you get the ...
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3 Simple Tips for Upselling Around the Holidays

Posted on November 11, 2015 by Michelle Locke

We know it’s only November, but it’s never too early to start planning for how your restaurant will operate during the holiday season! With so many big events coming up, from Thanksgiving to New Year’s Day, you’ll have plenty of opportunities for servers to go above and beyond when it comes to service… and that can often mean upselling. In this blog ...
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How Important is Offering Gluten-Free Options in your Restaurant?

Posted on October 29, 2015 by Michelle Locke

Deciding to offer gluten-free options on your restaurant’s menu can be a difficult task. There is a lot of misinformation out there regarding anything gluten free, and oftentimes restaurants can feel like a target. Deciding to include a few gluten-free offerings doesn’t have to be a difficult process, but you should weigh how important you think it is for your business. ...
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The EMV Reader Evolution

Posted on October 14, 2015 by Michelle Locke

The transition to EMV Readers has begun in the United States. With the October 1st “deadline” in the rearview, are we all headed in the same direction? Maybe your new payment terminal is in place, staff is trained, and customers are tapping, dipping or swiping. Or are you one of the cautious group that is still weighing your options?

If you're late to ...
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Waitrainer+ Q&A Webinar

Posted on September 18, 2015 by Michelle Locke



Waitrainer+ recently held a Q&A webinar where users, and those interested in Waitrainer+, could ask their most pressing questions. We had a great turn out and answered some great questions. You can watch the recording of our webinar
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Why YouTube is your Best Training Accessory

Posted on September 4, 2015 by Michelle Locke



When it comes to training in your restaurant, having the right pieces in place can make all the difference. The prospect of rewriting or reorganizing a training program can seem overwhelming, but there are ways to create and implement new training materials quickly and easily. In this blog post, we’ll ...
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