Waitrainer+ Blog

How to Add Your Restaurant’s Menu to Facebook

Posted on June 22, 2016 by Michelle Locke

Facebook can be an amazing place for restaurant’s to connect with customers, share daily specials, and get feedback. But it’s also a great way to advertise your business! Using Facebook as a tool to publicize your hours, location, and best menu items will only work to your benefit.

One great tool that Facebook offers is being able to upload your restaurant’s ...
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Our Greatest Tips for Upselling & Driving More Revenue

Posted on June 17, 2016 by Michelle Locke

On June 16, we held our webinar with our friends at Upserve. We had an absolute blast! Our CEO Todd Edman, alongside Chad Troutman from Upserve, dished out some great info on why training is so important to upselling, how to pick the best items to upsell, and how to better to train servers to get more revenue.

Let’s ...
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How Two-Way Communication Also Helps Your Management Skills

Posted on June 16, 2016 by Michelle Locke

As a restaurant manager, we know your job isn’t always easy: you’re managing multiple teams, handling customer complaints, and behind-the-scenes tasks like scheduling and ordering. Adding another dimension to those tasks might seem intimidating. We think you’ll be surprised, however, how much paying attention to two-way communication can alter other aspects of ...
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How to Use #SquadGoals to Improve Your Restaurant's Culture

Posted on June 13, 2016 by Michelle Locke

I’ve written about restaurant culture before in a blog post, but it’s worth talking about more than once, of course. Culture is critically important to your restaurant’s success.

To reiterate, restaurant culture is important because:
...
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The 3 Fundamentals that Everyone Forgets about Upselling

Posted on June 6, 2016 by Michelle Locke

The summer season is one of the best for restaurants: with great weather, vacation time, and more guests wanting a great dining experience, it’s a great opportunity to drive more revenue at your restaurant.

But wait, you say, I don’t know if my servers can handle it…

We know how you feel! The best servers know ...
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Are your employees listening to you?

Posted on June 6, 2016 by Michelle Locke

Here at Waitrainer+, we think communication skills are one of the most important skills your employees can have. From the way servers speak to guests to the way all employees listen to you, communication is an invaluable part of running a restaurant. And we know getting your employees to listen to you, and follow your instructions, can be extremely challenging.

That’s ...
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Are You Teaching Your Employees Communication Skills?

Posted on May 31, 2016 by Michelle Locke

When surveyed, 80% of employers rank communication skills as one of the most valuable “soft skills” an employee can have. (Soft skills are different from “hard skills” related to the job posting—like specific software knowledge or industry experience.) However, a recent study shows that less than 2% of people receive any kind of education or training ...
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4 Steps to Increasing Alcohol Sales in Your Restaurant

Posted on May 24, 2016 by Michelle Locke

Do you have bartenders in your restaurant? Have you ever wondered if your alcohol sales could be, well, better? Alcohol is one of the best ways to increase your restaurant’s profits—but there are also plenty of pitfalls.

When it comes to increasing alcohol sales in your restaurant, there are a few simple steps you can take to get your bartenders selling—and ...
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How Do You Communicate?

Posted on May 23, 2016 by Michelle Locke

You’ve been telling your servers the same thing for a month: remember to present dessert at the end of the meal. And yet, day after day, you notice your servers failing to upsell or upserve. Sound familiar?

It happens way too often. You tell employees the same thing over and over again and yet, they don’t seem to listen. What are you supposed to do?
...
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How Do You Get Your Staff to Hear You?

Posted on May 18, 2016 by Michelle Locke

Communication skills are important—especially in a restaurant. Sometimes, it can really feel like none of your staff are listening to you, right? You might feel like you’re telling them the same thing over and over again, and yet, they still aren’t doing what you need! Mistakes are being made, food is being wasted, and you’re left wondering just why your ...
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