3 Important Steps To Address Harassment
Posted on November 15, 2017 by Michelle Locke
Harassment of your employees might be something you don’t want to think about. If a guest gets aggressive or rude, that’s just part of the job, right? Servers, bartenders, hosts, and more are seemingly expected to just deal with incidents that, in other professions, would be absolutely unacceptable.
It’s time to address this culture of expecting ...
We’ve written about upselling before—and we’ve written about myths when it comes to training. It’s time that we combine the two and tell you about 3 myths about upselling that may be holding you back—and how to start addressing them in your restaurant.
When it comes to restaurant service and training, there are lots of myths out there. ...
How to Respond to Blogger Pitches
Posted on November 13, 2017 by Michelle Locke
A few weeks ago, a restaurant in Ireland went viral after posting an email they had received from a food blogger. Their response was basically, “can you believe this person is asking for free stuff from me?” Most restaurant owners on Twitter agreed; they couldn’t believe this food blogger emailed a restaurant asking for a free meal!
But another ...
“Menu training,” a restaurant manager recently said to me, “isn’t that just asking my employees to memorize recipes?”
It’s a common misconception. Many people think menu training is just about memorizing basic recipes: a list of ingredients or, even more simply, the list of ingredients included on the menu. But this view of menu ...
Does it seem like your staff is consistently on their cell phones? Whether it's texting, visiting social media sites, or browsing the web? It seems like that because it’s true! 98% of millennials have a smartphones, and 44% say they use it more for social interactions then in person socializing.
Times are changing. Why not keep up with technological advancements ...
Food bloggers are a somewhat divisive topic: most consumers love them and follow lots of food bloggers on social media. Almost everyone I know has watched at least one Tasty video (you know, those sped up, hands only recipe videos on Facebook and Instagram) in the last week. Food bloggers are here and they’re here to stay—but the restaurant industry as a whole can ...
Introduction to Menu Training
Posted on November 1, 2017 by Michelle Locke
Every year, we dedicate at least one month to menu training in restaurants. We know this is often a serious concern in restaurants: you want everyone who interacts with your customers to have a base knowledge of the menu, to know the basics of upselling, and to be able to convey all the necessary information to guests with allergies or concerns about the menu.
We covered a lot of ground in October when it came to safety! If you missed a post, don’t worry, we’ve got your back.
Safety is an important topic for restaurants: it touches nearly every aspect of owning your restaurant, from your reputation to your legal liability to your restaurant’s very culture! It can be draining to try and keep a handle ...
Does Safety Impact Restaurant Culture?
Posted on October 25, 2017 by Michelle Locke
With all this talk about safety, we have to wonder: does safety impact restaurant culture?
That is: does your restaurant’s commit to safety, of both customers and employees, impact the way in which your employees communicate with each other? The way they feel about your restaurant? The dedication they feel to their jobs?
In this blog post, ...
You know your restaurant is safe—but could it potentially be safer for both your guests and employees? We wanted to talk about what pieces of training you need in your restaurant to ensure safety, as well as your restaurant’s reputation.
Without further ado, let’s jump in. Here are 5 pieces of training to introduce today to make your restaurant ...